1. Overview

At CS Gaming Hub, we strive to ensure customer satisfaction with every purchase. We understand that sometimes issues may arise, and this Refund Policy outlines our guidelines for processing refund requests. Please read this policy carefully before making a purchase, as it constitutes part of our Terms and Conditions.

Due to the digital nature of CS2 skins and the potential for fraud in digital item trading, our refund policy has specific conditions and limitations. We aim to be fair while protecting our business and legitimate customers.

2. Eligibility for Refunds

2.1 Eligible Situations

You may be eligible for a refund in the following situations:

• Non-Delivery: If you have paid for a skin but have not received it within 24 hours and there is no communication from our team regarding the delay.
• Incorrect Item: If you received a skin that is substantially different from what was advertised (different weapon, different skin name, or significantly different condition/float value).
• Technical Issues: If a technical error on our platform resulted in an unauthorized purchase or duplicate charge.
• Fraudulent Activity: If unauthorized purchases were made on your account and you can provide evidence that your account was compromised.

2.2 Ineligible Situations

Refunds will generally not be approved in the following situations:

• Change of Mind: Simply changing your mind about a purchase is not grounds for a refund.
• Price Fluctuations: Market price changes of CS2 skins after your purchase are not grounds for a refund.
• Minor Visual Differences: Slight variations in pattern, float value within the advertised range, or other minor cosmetic details that do not substantially affect the item.
• User Error: Mistakes made by the user during the purchase process, including selecting the wrong item or incorrect payment method.
• Traded or Transferred Items: Once you have traded or transferred the skin to another account, you are no longer eligible for a refund.
• Policy Violations: Purchases made in violation of our Terms and Conditions are not eligible for refunds.

3. Refund Process

3.1 Submitting a Refund Request

To request a refund, please follow these steps:

1. Log in to your CS Gaming Hub account.
2. Navigate to the "My Orders" section.
3. Find the order you wish to request a refund for.
4. Click on the "Request Refund" button.
5. Complete the refund request form, providing all relevant details and any supporting documentation.
6. Submit your request.

Alternatively, you can contact our Customer Support team directly at support@csgaminghub.com with your order number and details of your refund request.

3.2 Required Information

When submitting a refund request, please include:

• Your order number
• Date of purchase
• Detailed reason for the refund request
• Any relevant screenshots or evidence supporting your claim
• Your Steam Trade URL (if applicable)

3.3 Verification Process

Once we receive your refund request, our team will review it and may request additional information or verification. This process typically includes:

• Confirming the purchase details
• Verifying that the skin is still in your inventory (if applicable)
• Reviewing any evidence or documentation provided
• Checking for any prior refund history or account issues

We may require you to return the skin to our inventory before processing the refund.

4. Refund Timeframes

4.1 Request Submission Deadline

Refund requests must be submitted within 48 hours of the purchase or delivery date, whichever is later. Requests submitted after this timeframe will generally not be considered except in extraordinary circumstances.

4.2 Processing Time

We aim to process all refund requests within 5-7 business days of receiving a complete request with all necessary information. During high-volume periods, this process may take longer.

4.3 Refund Issuance

If your refund is approved, the time it takes for the refund to appear in your account depends on your payment method:

• Credit/Debit Card: 5-10 business days, depending on your card issuer
• PayPal: 3-5 business days
• Bank Transfer: 5-7 business days
• Store Credit: Immediate

5. Refund Methods

Refunds will typically be issued using the original payment method. However, in some cases, we may issue refunds in the form of:

• Store Credit: Added to your CS Gaming Hub account for future purchases
• Replacement Item: Providing a replacement for the original item
• Alternative Payment Method: If the original payment method is no longer available or valid

The method of refund will be determined at our discretion based on the specific circumstances of each case.

6. Partial Refunds

In some situations, we may offer partial refunds. These situations include:

• When only part of an order is affected by an issue
• When the item has been partially used or its condition has changed
• When a complete refund is not warranted based on the circumstances, but some compensation is appropriate

The amount of a partial refund will be determined on a case-by-case basis.

7. Exceptions and Special Circumstances

7.1 Premium and Rare Skins

High-value or extremely rare skins (such as those worth over $1,000 USD) may be subject to additional verification steps and specialized refund conditions. Please contact customer support for details regarding these items.

7.2 Promotional Items and Discounts

Items purchased during promotions, with discount codes, or as part of special events may have modified refund eligibility. Any special conditions will be noted at the time of purchase.

7.3 Account Termination

If your account is terminated due to violations of our Terms and Conditions, any pending refunds may be forfeited.

8. Dispute Resolution

If you are not satisfied with our decision regarding your refund request, you may request an escalation for further review. To do so, please contact our customer support team with your order number and the details of your previous refund request.

We encourage customers to work with our support team to resolve any issues before initiating chargebacks or third-party disputes. Unauthorized chargebacks may result in account restrictions or termination.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions about our Refund Policy, please contact us: